Smart customer service provides "product + business" solutions, including smart voice navigation, text robots, smart Wiki, agent assistant, and smart quality inspection. In business, it provides existing templates and AI operation services such as business consultation, and business operation, improving both products and operation to help enterprises achieve cost reduction and efficiency increase.
Business Challenges
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Lack of plan
There are many intelligent products. However, what kind of intelligent products to choose, how to optimize the arrangement of product launching, and how to combine the existing systems with goals are still remaining problems.
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Lack of system
After the smart customer service are launched, there is no efficient AI management system, which makes AI operation management difficult.
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Lack of operation
No idea to construct content from 0 to 1 leads to the failure of launching after purchase of smart products; and the poor launching effect makes it hard to tune operation from 1 to N.
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Lack of talent
Talents who understand business, AI, and analysis are scarce; and training costs are high and talent supply cycles are long.
Smart customer service solutions make 2 progresses and 2 innovations,
with AI deeply empowering customer service center
- Solution Overview
- Business Challenges
- Product Solutions
- Product Strengths
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