Through smart collection system and operation consulting service, OneConnect builds a new man-machine coordination mode with specialized robots and rich business experience. Robots are trained with collection full-scene dialogue samples, strategy templates, etc. that have been verified by practices, which is friendly to users. Moreover, it provides comprehensive empowering services such as AI operation effect consulting and diagnosis, standard operation consulting of collection scenes, and effective operation services, which greatly improves the return rate of AI collection, and reduces labor costs and customer complaint rates.
Business Challenges
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Difficult to communicate with smart collection
Rigid design of traditional process template, low accuracy, and not as flexible as human staff.
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Weak smart collection ability
Blunt dialogue samples, time-consuming training, and high multi-intention rejection rate.
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Poor collection business effect
Low collection return rate, improper dialing strategy, poor telemarketing effect, and low feedback rate of return visit.
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Lack of smart operation experience
Long construction period from 0 to 1, lack of AI operation methodology, high operating costs, and vague AI operation indicators.
With the dual empowering of "product + business",
a new man-machine coordination mode is built,
combined with the characteristics of each collection stage.
Through smart product portfolio, it supports all collection stages.
Customer Cases
- Solution Overview
- Business Challenges
- Product Solutions
- Product Strengths
- Customer Cases
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